Refund policy

Returns & Right of Withdrawal

Effective Date: August 1, 2026

At LANDR, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may have the right to return your order in accordance with applicable consumer protection laws.

Please read the information below before requesting a return.

Right of Withdrawal

Customers residing in Norway, the European Economic Area (EEA), or other jurisdictions with applicable consumer protection laws may have a statutory 14-day right of withdrawal.

The withdrawal period begins on the day you, or a person designated by you, receive the goods.

To exercise your right of withdrawal, you must notify LANDR within the applicable withdrawal period by contacting us via email.

Return Conditions

To be eligible for a return, products must:

  • Be unused and unworn.
  • Be in their original condition.
  • Include all original packaging, labels, and accessories.
  • Be returned without damage caused after delivery.

Returns that do not meet these conditions may not qualify for a full refund, except where mandatory consumer protection laws require otherwise.

How to Request a Return

To initiate a return, please contact us before sending your product.

Please include:

  • Your full name
  • Order number
  • Email address used for the purchase
  • Reason for the return (optional but appreciated)

Customer Support

Email: hello@landr.no

Phone: +47 454 93 985

Once your request has been reviewed, we will provide instructions for completing the return.

Return Shipping

Unless the product is defective, damaged, or incorrectly delivered, the customer is responsible for the cost of returning the product.

We recommend using a tracked shipping service, as LANDR cannot accept responsibility for returns lost during transit.

Refunds

After your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed using the original payment method.

Refunds are typically issued within 5–10 business days, depending on your payment provider or financial institution.

Original shipping costs may not be refundable where permitted by applicable law.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and its packaging

We will assess the situation and provide an appropriate solution, which may include a replacement, repair, or refund where applicable.

Exchanges

LANDR does not currently offer direct product exchanges.

If you would like a different size or product, please return the original item (if eligible) and place a new order through our website.

Non-Returnable Items

For hygiene, safety, or legal reasons, certain products may not be eligible for return if they have been opened, used, damaged after delivery, or are otherwise unsuitable for resale.

This does not affect your statutory rights in cases involving defective or incorrectly supplied products.

Late or Missing Refunds

If you have not received your refund after being notified that it has been processed:

  1. Check your bank account.
  2. Contact your payment provider or credit card company, as processing times may vary.
  3. If you still require assistance, please contact LANDR.

Questions About Returns

If you have any questions regarding returns, refunds, or your right of withdrawal, please contact us.

LANDR

Email: hello@landr.no

Phone: +47 454 93 985

Address:

Betzy Kjelsbergs vei 194A

3028 Drammen

Norway