Refund policy

Returns & Right of Withdrawal

Effective Date: August 1, 2026

At LANDR, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may have a statutory right to withdraw from your purchase in accordance with applicable consumer protection laws.

This policy applies to consumers purchasing products from LANDR. Nothing in this policy limits or removes any rights you have under mandatory consumer protection legislation.

Right of Withdrawal

If you are a consumer in Norway or another jurisdiction where a statutory right of withdrawal applies, you generally have a 14-day right of withdrawal when purchasing goods online.

The withdrawal period begins on the day you, or a person designated by you, receives the goods.

You do not need to provide a reason for exercising your right of withdrawal.

To exercise your right of withdrawal, you must notify LANDR within the applicable withdrawal period. You can do this by sending us a clear statement by email or by using the withdrawal form provided by LANDR.

Email: hello@landr.no

After notifying us that you wish to withdraw from the purchase, the product must be returned without undue delay and no later than 14 days after you notified us of your decision to withdraw.

Right to Inspect and Try the Product

You have the right to examine and try the product to the extent necessary to determine its nature, characteristics, and function, in the same way you would normally be able to do in a physical store.

You are responsible for any reduction in the product's value that results from handling beyond what is necessary to establish the product's nature, characteristics, or function.

You are not required to return the product unused or unopened in order to exercise your statutory right of withdrawal.

Where possible, please return the product with its original packaging, accessories, labels, and other materials.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, please contact LANDR before returning your product.

Please include:

  • Your full name

  • Order number

  • Email address used for the purchase

  • A clear statement that you wish to exercise your right of withdrawal

You may also use the withdrawal form provided by LANDR.

LANDR

Email: hello@landr.no

Phone: +47 454 93 985

Address:

Betzy Kjelsbergs vei 194A
3028 Drammen
Norway

Once we have received your withdrawal notification, we will provide any necessary instructions for returning the product.

Return Shipping

When exercising your statutory right of withdrawal, you are normally responsible for the direct cost of returning the product, unless LANDR has agreed otherwise or applicable law requires LANDR to cover the cost.

We recommend using a tracked shipping service when returning a product.

LANDR is not responsible for products that are lost or damaged during return shipping when the customer has arranged the return.

This does not affect your statutory rights where the product is defective, damaged before delivery, or incorrectly supplied.

Refunds

If you validly exercise your right of withdrawal, LANDR will refund the payments received from you for the returned product.

This includes the cost of our standard delivery option.

If you selected a more expensive delivery method than the standard delivery option offered by LANDR, the additional cost will not be refunded.

LANDR will issue the refund without undue delay and no later than 14 days after receiving your notification that you wish to withdraw.

However, LANDR may withhold the refund until the returned goods have been received or you have provided documentation showing that the goods have been returned, whichever occurs first.

Refunds will normally be made using the same payment method that you used for the original purchase, unless otherwise agreed with you.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact LANDR as soon as reasonably possible.

Please include:

  • Your order number

  • A description of the issue

  • Photographs of the product and its packaging where relevant

We will assess the issue and provide a solution in accordance with applicable consumer protection laws.

Depending on the circumstances, this may include repair, replacement, price reduction, cancellation of the purchase, or refund.

Your statutory rights regarding defective or incorrectly supplied products apply independently of the right of withdrawal described above.

Right to Make a Complaint

If a product has a defect or does not correspond with your order, you may have a statutory right to make a complaint under the Norwegian Consumer Purchases Act (Forbrukerkjøpsloven).

Your rights may include, depending on the circumstances, requiring the defect to be corrected, receiving a replacement product, receiving a price reduction, cancelling the purchase, or receiving a refund.

The statutory complaint period depends on the nature of the product and the applicable legislation.

Exchanges

LANDR does not currently offer direct product exchanges.

If you would like a different size or product, you may exercise your right of withdrawal where applicable and place a new order through our website.

This does not affect any statutory rights you may have if the product is defective or incorrectly supplied.

Products That Cannot Be Returned

Certain products may be exempt from the statutory right of withdrawal where an exemption applies under applicable law.

For example, this may include goods that are sealed for health protection or hygiene reasons and have been unsealed after delivery, where the law provides for such an exemption.

Any exemption from the right of withdrawal will only apply where permitted by applicable law.

This does not affect your statutory rights in relation to defective, damaged, or incorrectly supplied products.

Late or Missing Refunds

If you have not received your refund after we have confirmed that it has been processed:

  1. Check your bank account or payment account.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If you still have not received the refund, contact LANDR at hello@landr.no.

Complaints and Dispute Resolution

If you have a complaint about a purchase, please contact LANDR first so that we have an opportunity to resolve the matter.

If we are unable to resolve your complaint, consumers in Norway may contact Forbrukertilsynet for guidance and information about their consumer rights.

Where applicable, a dispute may also be brought before Forbrukerklageutvalget in accordance with the applicable rules.

Contact Information

If you have any questions regarding returns, refunds, your right of withdrawal, or your statutory consumer rights, please contact us.

LANDR

Email: hello@landr.no

Phone: +47 454 93 985

Address:

Betzy Kjelsbergs vei 194A
3028 Drammen
Norway

Nothing in this policy limits or excludes any rights that cannot legally be limited or excluded under applicable consumer protection legislation.