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Shipping Policy

Effective Date: August 1, 2026

At LANDR, we are committed to delivering your order as efficiently and securely as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through landr.no.

1. Order Processing

Orders are processed after payment has been successfully received.

Orders are normally prepared for shipment within 1–3 business days.

During holidays, product launches, promotional campaigns, or periods of unusually high demand, processing times may be slightly longer.

After placing an order, you will receive:

  • An order confirmation by email.

  • A shipping confirmation email with tracking information when available.

2. Delivery Times

LANDR ships internationally.

Estimated delivery time: 13–21 business days

Delivery times are estimates only and begin after your order has been dispatched.

Actual delivery times may vary depending on:

  • Destination country.

  • Customs processing.

  • Local postal or courier services.

  • Weather conditions.

  • Public holidays.

  • Transportation disruptions.

  • Other circumstances beyond our reasonable control.

If delivery is significantly delayed beyond the estimated timeframe, you may have rights under applicable consumer protection laws.

3. Shipping Costs

Shipping costs are calculated during checkout based on your delivery destination and the shipping option selected.

The total shipping cost is always shown before payment is completed.

LANDR may occasionally offer free shipping promotions. Any such promotion will be clearly stated during checkout and is subject to the applicable promotional terms.

4. Tracking Your Order

Where tracking is available, a tracking number will be sent by email once your order has been shipped.

Tracking information is provided by the shipping carrier and may take a few days to appear after dispatch.

If you have not received tracking information within a reasonable time after shipment, please contact us.

5. Customs, Duties, and Taxes

For orders shipped outside Norway, customs duties, import taxes, VAT, or other local charges may apply according to the laws of the destination country.

Unless otherwise stated during checkout, these charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

LANDR has no control over customs procedures or charges imposed by local authorities.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us immediately.

We will do our best to update the address before the order has been shipped, but we cannot guarantee changes after shipment.

LANDR is not responsible for delays or additional costs resulting from incorrect or incomplete address information provided by the customer.

7. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery period, please contact LANDR.

We will investigate the shipment with the shipping carrier and help resolve the issue.

Until the product has been delivered to you or a person you have designated to receive it, LANDR remains responsible for the shipment in accordance with applicable consumer protection laws.

8. Damaged Deliveries

If your package arrives damaged, please contact us as soon as reasonably possible.

Please include:

  • Your order number.

  • A description of the damage.

  • Clear photographs of the product and the packaging.

We will assess the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

9. Failed Deliveries and Returned Packages

A shipment may be returned to LANDR if:

  • The shipping address was incorrect.

  • The package was refused by the recipient.

  • The package was not collected within the carrier's collection period.

If a package is returned for one of these reasons, additional shipping charges may apply if you request the package to be shipped again.

If you request a refund instead, LANDR may deduct return shipping costs or other costs only where permitted under applicable consumer protection laws.

10. Delivery Responsibility

The risk of loss or damage passes to you when the goods are delivered to you or to a person you have designated to receive the goods.

This does not affect your statutory rights if a product is damaged, lost before delivery, or delivered incorrectly.

11. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact us.

LANDR

Betzy Kjelsbergs vei 194A

3028 Drammen

Norway

Email: hello@landr.no

Phone: +47 454 93 985